Instructions
Guidance for staff responding to an incident
This from a set of instructions guiding staff on what to do when an incident occurs:
% technique v1
! CC BY 4.0; © 2020 Athae Eredh Siniath, and Others
emergency_procedure : Incident -> Calm
# Instructions
Don't Panic!
In the event of an incident, clear thinking is key. Challenge yourself to form
more than one hypothesis, and generate multiple options. The first solution
you think of is rarely the best one.
As you consider options available, think of our values. Never forget the needs
of our customers and the trust they have placed in us.
1. <ensure_safety>
2. <communicate>
3. { repeat <incident_action_cycle> }
ensure_safety : Available -> Ready
# Safety First
Ensure your physical environment is free from danger, take measures to
maximize digital security, and establish reliable connectivity.
- Ensure physical and digital safety
- Establish connectivity